Effective Date: January 1, 2023
We use Personal Information only for providing the necessary information for users and improving the web app.
INFORMATION WE COLLECT AND USE
Personal Data you provide to us.
The Personal Data that users share with us can be used to contact them with useful application updates and technical materials that may be of interest to them. For these purposes, we ensure you can opt out of receiving any, or all, of these communications from us by following the instructions provided in any email we send.
We collect information that user’s browser sends whenever a user logs into or log out of our web app. This data may include information such as user’s computer's Internet Protocol address (e.g., IP address), location, browser type, browser version, the time and date of your login or logout attempt, and other statistics.
While using our web app, users may upload or input various types of content such as attachments, client, volunteer and supporter profiles, schedules, and client orders (together, the “Content”).
Information about others. The web app’s main functions include entering personal information about others, including clients and volunteers. This information will never be shared by us with anyone outside of your organization and we will never contact any of the clients, volunteers or supporters entered the web app.
HOW WE USE INFORMATION
We use Personal Information, that we collect for various purposes but all of them are aimed at providing our users with the best service possible. Examples of how we may use Personal Information is the following:
Respond to user’s request for information and provide with more effective customer service as per our Service Level Agreement.
Notify about changes to the web app you have purchased from us unless you have opted not to receive such information.
Gather analysis or valuable information so that we can improve the web app.
Provide customer support.
Detect, prevent, and address technical issues.
Engage in analysis, research, and reporting regarding use of our web app.
Provide, manage, and improve the web app.
Protect our website and our users.
COOKIES AND SIMILAR TECHNOLOGIES
To collect the information, we use Internet server logs, cookies, tags, and other similar tracking technologies. A web server log is a file where website activity is stored. A cookie is a small file that is placed on your computer when you visit a site, that enables us to: (i) recognize your computer and login session; (ii) store your preferences and settings; (iii) understand which web pages of the website you have visited; (iv), enhance your user experience by delivering and measuring the effectiveness of content and advertising tailored to your interests; (v) perform analytics; and (vi) assist with security and administrative functions.
Please note that you can change your settings to notify you when a cookie is being set or updated, or to block cookies altogether. Please consult the “Help” section of your browser for more information (e.g., Internet Explorer; Google Chrome; Mozilla Firefox; or Apple Safari).
ONLINE ANALYTICS & ADVERTISING
We do not use any third-party web analytics services (such as those of Google Analytics) within our web app to collect and analyze usage information through cookies and similar tools.
We do not use third-party advertising companies to serve advertisements regarding goods and services that may be of interest to our users when they access our website at www.betterworldsoftware.ca or within our web app at www.bettermealdelivery.ca.
We do not use our website or web app to process license or monthly subscription payments. No payment information is stored within our web app. Payment details, if supplied, are only stored within our accounting software for the sole purpose of making monthly recurring payments easier and only with the written consent of our customers.
RETENTION & SECURITY OF DATA
We will retain and use Personal Data to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our legal agreements and policies.
We will also retain Personal Information for internal analysis purposes.
For security of transactions, we use the Secure Sockets Layer (SSL) protocol, which encrypts any information, such as credit card number and billing information, users send to us electronically. The encryption process protects this information, by scrambling it before it is sent to us from your computer.
The security of data we collect is our priority, but it should be mentioned that no method of transmission over the Internet, or method of electronic storage is 100% secure. Despite, we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.
TRANSFER OF DATA
The information about users, including Personal Data, are stored on Canadian data servers and never transferred outside of Canada.
You can always contact us:
To learn more about the information collected through the web app.
To request deletion of information we collect about you.
To correct any Personal Data held about you that is inaccurate.
To restrict or object to the processing of your personal information.
To withdraw your consent at any time where we relied on your consent to process your personal information.
Please note that we will ask you to verify your identity before responding to such requests.
THIRD PARTY SERVICES AND FEATURES
We do not target and collect personal information from anyone under the age of 18.
If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.
Please view the Policy periodically.
BETTER WORLD SOFTWARE INC. CONTACT INFORMATION